Terms and Conditions

Last updated: September 20, 2025

Welcome to VKS STORES LTD. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Company Information

2. Services

VKS STORES LTD provides home appliance distribution services to customers across CIS countries (excluding Russia). Our services include:

• Sale and distribution of home appliances
• Product consultation and quotes
• Delivery and installation services
• Warranty and after-sales support

3. Use of Website

By using our website, you agree to:

• Use the website for lawful purposes only
• Not engage in any activity that could harm or disrupt our services
• Provide accurate information when submitting forms or inquiries
• Respect intellectual property rights
• Not attempt to gain unauthorized access to our systems

4. Orders and Pricing

Order Process

• All orders are subject to acceptance by VKS STORES LTD
• We reserve the right to refuse or cancel any order
• Prices are quoted in the applicable currency and may vary by region
• Orders become binding upon our written acceptance

Pricing

• All prices are subject to change without notice
• Prices include applicable taxes where required
• Delivery and installation costs are additional unless specified
• Quotes are valid for 30 days unless otherwise stated

5. Payment Terms

• Payment terms will be specified in your order confirmation
• We accept various payment methods as agreed upon
• Full payment may be required before delivery
• Late payment may result in order cancellation

6. Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss passes to customer upon delivery
• Customer must inspect products upon delivery
• Delivery costs are additional unless included in quote
• We deliver to CIS countries excluding Russia

7. Warranties

Product Warranties

• Products are covered by manufacturer warranties
• Warranty terms vary by product and manufacturer
• We will assist with warranty claims and service
• Warranty does not cover misuse or normal wear and tear

Service Warranty

• We warrant our services will be performed professionally
• Any service issues will be addressed promptly
• Our liability is limited to the value of services provided

8. Returns and Exchanges

• Returns must be authorized in advance
• Products must be in original condition and packaging
• Customer is responsible for return shipping costs
• Restocking fees may apply
• Custom orders are generally not returnable

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the purchase price of products
• We are not liable for indirect or consequential damages
• We do not warrant uninterrupted or error-free service
• Customer assumes risk for product selection and use

10. Intellectual Property

• Website content is protected by copyright and trademark
• You may not reproduce content without permission
• Product images and descriptions are for reference only
• All trademarks belong to their respective owners

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or supply chain disruptions.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

16. Contact Information

If you have any questions about these Terms, please contact us:

These Terms constitute the entire agreement between you and VKS STORES LTD regarding the use of our services and supersede all prior agreements.